Last January, I received a brand spanking new credit card from Standard Chartered. It was touted as the most high-tech credit card equipped with two-factor authentication that doesn’t require a separate key fob. Previously, they use SMS for two-factor authentication.
If you think about it, it’s really convenient because you don’t need to bring the fob with you all the time. When you’re overseas and have no roaming/signal, you can still use the card online. All you have to do is bring out your card, press some buttons on it and then you got your security key from the card itself. It couldn’t be simpler than that.
That is until you realize it’s not really simple. I have few issues:
- The buttons are softkeys so there’s no tactile feedback. I don’t know if I pressed the button correctly or not.
- It requires several steps. Instead of pressing just one buttton as we’re accustomed to with the DBS keyfob, you need to press buttons and input generated numbers at least twice. Not exactly user-friendly on my standards
- It was cumbersome to use. If you have a fat finger, you can easily press the wrong key. If you do that, you have to start all of over again.
- It actually authenticates twice. First with the number generatrd with sign(8) and then the otp(6). A momentary lost of connection will require you to start again.
In the end, I switched back to SMS type two-factor authentication. It’s easier and straightforward. I only need to key-in six digits and I’m on my account already.
I wonder if there really are people using it.